Product designer with 10 years of experience in enterprise software. Previously at Google and Verily.

Currently located in N. California.

Experience

Verily (2019—2023): interaction designer

Lead designer for the Care Console – tool used by clinicians and health coaches to provide virtual care across several chronic conditions

• Version 1→2: Reimagined product framework to enable our users to support members with hypertension, sleep apnea, depression in addition to type 2 diabetes

• Sleep Apnea Beta Launch: Led design on a platform to evaluate, diagnose, and provide ongoing care for high risk patients; conducted physician training

• Design System: Led 2 designers in the creation of Verily’s enterprise design system

Google (2016—2019): interaction designer

Lead designer on product infrastructure for Cases – Google’s high-touch product support suite with over 60M interactions per year

• Machine Learning for Closing Cases: Developed design patterns to apply ML to streamline repetitive processes; decreased resolution time by 1.5 hours

• Decision Engine for YouTube: Led design to standardize refund processes reducing handle time by ~3 minutes per case (6%) and $1.3M annually

• Hardware Support: Developed streamlined workflows for the Google Store, Pixel launch, and RMA processes to ensure consistent policy interpretation

KAISER PERMANENTE (2014—2016): Designer

Designer for the Business Enablement group – an internal consultancy supporting projects across S. California

• Re-imagining Lab Results: Developed a system of displaying lab results that make it easier for patients to interpret, personalized, and actionable

• CLP (Consolidated List of Projects): Developed a web application that tracks thousands of projects across 15 major regions in S. California

• Digital Displays: Open ended projects that provided a sense of connectedness in the workplace

KAISER PERMANENTE (2014): it intern

The nation's largest nonprofit health plan with a strong emphasis on preventive care.

• Collaborated as part of a cross-functional team that spanned Northern and Southern California to develop a new marketing strategy to present to the CIO

volunteer work: 

Planned Parenthood (2017): product designer

• Participated in a design sprint to uncover areas for improvement for customer onboarding

Education

UCLA (2015) - LOS ANGELES, CA

Certificate in Advanced Web & Interaction Design - with distinction

• Coursework: User Experience, Web Design (HTML, CSS, Javascript), Wearable Computing

ART CENTER COLLEGE OF DESIGN (2014) - Pasadena, CA

BFA - with honors

• Coursework: Human Factors and Design Psychology, Typography, Color Theory, Composition

other coursework: 

• US Healthcare System @ Johns Hopkins (2021)

• Anatomy of Innovation: The Biodesign Process @ Harvard (2020)

  • Designed both software and hardware to address narcotic use in post-operative pain management following total knee replacement in collaboration with Harvard medical students and researchers

• Java Programming @ UCSD (2015)

• Statistics @ UCSD (2015)

• Atomic & Molecular Structure / Equilibria / Acids & Bases @ UCLA (2014)

• Financial Accounting @ Caltech (2012)