RESUME
Past experience
tldr; I’m a UX designer with 10 years of experience in the enterprise space, creating products for expert users ranging from physicians to research scientists. Worked in Big Tech for a while and now I’m a consultant based out of Carmel-by-the-sea, CA.
Experience
Hands-on product and UX design experience from startups to big tech
Independent Design Consultant
Leading design efforts across various early-stage B2B SaaS and enterprise clients
Consultant | 2023 — Current
Leadership Carmel
Professional development program designed to build strategic thinking, collaboration, and decision-making skills by exploring opportunities within Carmel-by-the-sea, CA. Led grant writing efforts to help secure funding for community initiatives.
2023 — 2024
Verily
Lead designer for the Care Console – tool used by clinicians and health coaches to provide virtual care across several chronic conditions
Version 1→2: Reimagined product framework to enable our users to support members with hypertension, sleep apnea, depression in addition to type 2 diabetes
Sleep Apnea Beta Launch: Led design on a platform to evaluate, diagnose, and provide ongoing care for high risk patients; conducted physician training
Voice Logging: Conducted journey mapping to prototyping to diary studies for an AI focused initiative using voice logs to measure depression
Design System: Led 2 designers in the creation of Verily’s enterprise design system
FTE UXD | 2019 — 2023
Lead designer on product infrastructure for Cases – Google’s high-touch product support suite with over 60M interactions per year
Machine Learning for Closing Cases: Developed design patterns to apply ML to streamline repetitive processes; decreased resolution time by 1.5 hours
Decision Engine for YouTube: Led design to standardize refund processes reducing handle time by ~3 minutes per case (6%) and $1.3M annually
Hardware Support: Developed streamlined workflows for the Google Store, Pixel launch, and RMA processes to ensure consistent policy interpretation
FTE UXD | 2016 — 2019
Kaiser Permanente
Designer for the Business Enablement group – an internal consultancy supporting projects across S. California
Re-imagining Lab Results: Developed a system of displaying lab results that make it easier for patients to interpret, personalized, and actionable
CLP (Consolidated List of Projects): Developed a web application that tracks thousands of projects across 15 major regions in S. California
Digital Displays: Open ended projects that provided a sense of connectedness in the workplace
FTE UXD | 2014 — 2016
Education
A mix of formal training and continuous learning
UCLA
Certificate in Advanced Web & Interaction Design - with distinction
2015
Art Center College of Design
BFA - with honors
2014
Other coursework
US Healthcare System @ Johns Hopkins
Anatomy of Innovation: The Biodesign Process @ Harvard
Designed both software and hardware to address narcotic use in post-operative pain management following total knee replacement in collaboration with Harvard medical students and researchers
Java Programming @ UCSD
Statistics @ UCSD
Atomic & Molecular Structure / Equilibria / Acids & Bases @ UCLA
Financial Accounting @ Caltech
2012 — 2021